Frequently Asked Questions

Find answers to common questions

DocConvert is a free online document conversion service. We specialize in converting PDF files to DOCX and vice versa, with more formats coming soon.

Yes! Registered users get 5 free conversions. After that, you can purchase additional conversions at .99 each or buy bulk packs for better value.

Yes, you need a free account to use our service. This helps us track your free conversions and secure your files.

Most conversions complete within seconds. Larger files may take a bit longer, but typically under a minute.

The maximum file size is 10MB for free conversions and 25MB for paid conversions.

Yes! Files are automatically deleted after 24 hours. We use encryption and never share your files with third parties.

We accept all major credit cards and PayPal payments through our secure PayPal integration.

If you experience issues with your conversion, contact us within 7 days for a refund or free reconversion.

What is DocConvert?